WageOn Privacy Policy

At WageOn, we are committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you register, log in, or place bets through our website. By creating a WageOn casino account or using any of our services, you agree to the practices described in this policy. Our operations are owned and managed by Techcore Holding B.V., registered in Curaçao under registration number 151612, and we are licensed and regulated by the Curaçao Gaming Authority under License Number OGL/2024/222/0540.

Information We Collect

When you register for a WageOn casino login, we collect certain personal details necessary to verify your identity, process transactions, and comply with regulatory obligations. We collect this information directly from you and, in some cases, automatically through your use of our services.

• We collect your full name, date of birth, email address, phone number, and country of residence during registration
• We gather payment and transaction details, including deposit and withdrawal history, when you use our supported payment methods
• We record your gameplay activity, betting history, and interactions with our sportsbook and casino games
• We may request identification documents, such as a passport or utility bill, to complete Know Your Customer (KYC) verification
• We automatically collect technical data, including your IP address, browser type, device information, and login timestamps, whenever you access WageOn

How We Use Your Information

We use the personal information we collect to provide, maintain, and improve our services. Our goal is to ensure that every WageOn casino experience is secure, fair, and personalized to your preferences.

• We use your data to verify your identity and prevent fraudulent activity on your account
• We process your deposits and withdrawals through our payment partner, Fabeltra Ltd
• We send you information about your WageOn casino bonus offers, promotions, and loyalty rewards, unless you opt out
• We analyze your gaming behavior to detect signs of problem gambling and support responsible gaming initiatives
• We use your information to respond to support requests submitted via live chat or email

Our payment processing is handled by Fabeltra Ltd, a company incorporated under the laws of Cyprus with registration number 399178, registered at Boumpoulinas, 1-3 Bouboulina Building, 4th Floor, Flat/Office 42, 1060, Nicosia, Cyprus. When you make a deposit or request a withdrawal, certain payment details are shared with Fabeltra Ltd solely to complete the transaction securely.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on WageOn. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our sportsbook, slots, and live casino sections. You can manage or disable cookies through your browser settings, though doing so may limit certain features of the WageOn casino app or website.

How We Share Your Data

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

• We share information with regulatory authorities, including the Curaçao Gaming Authority, to comply with legal obligations
• We share payment-related data with Fabeltra Ltd to process deposits and withdrawals
• We may disclose information to third-party service providers who assist us with identity verification, fraud prevention, and customer support
• We may share data with law enforcement agencies if required by applicable law or to protect the integrity of our platform

Third-Party Game Providers

Our casino library features games from providers such as Pragmatic Play, NetEnt, Evolution Gaming, and others. When you play these titles, limited technical data, such as session information, may be shared with these providers to ensure gameplay functions correctly. We require all our partners to maintain strict data protection standards.

Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, alteration, or disclosure. Our systems use encryption protocols to safeguard sensitive data, including login credentials and financial information, whenever you access your WageOn casino login or complete a transaction. While we strive to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong, unique passwords for your account.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, regulatory, and anti-money laundering requirements. Even after you close your account, we may retain certain records for a period required by applicable Curaçao gaming regulations.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We are committed to honoring these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you
• You may request corrections to any inaccurate or incomplete information
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain uses of your data, such as marketing communications
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team through live chat, available 24/7, or by emailing us at support@wageon.io.

International Data Transfers

Because WageOn operates across multiple markets, including Canada, the United Kingdom, Portugal, Spain, Germany, and other regions, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Mobile and App Usage

Whether you access our platform through a desktop browser or the WageOn casino app on your mobile device, the same privacy protections outlined in this policy apply. We collect similar categories of information regardless of the device or method you use to place bets or claim a WageOn casino bonus.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of WageOn after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about how we handle your personal information, please reach out to our support team. We are available via live chat 24/7, by email at support@wageon.io, or by phone at +31 (97) 010280059. We are committed to addressing your privacy concerns promptly and transparently.